Fuck you Groupon

So, in case you didn’t know this, Groupon CANNOT replace a product even if it was the wrong one shipped to you. Sound insane? You aren’t alone. Should you be shipped, say, a refurbished product rather than a new one you have exactly 2 choices:

  1. Get a refund and re-purchase likely at a higher price and HOPE you get what you were supposed to.
  2. Deal with it.

Seem shitty?  Yeah me too.  Let me lay the groundwork here:

On November 28th 2016 I purchased an (advertised as new) Philips Hue starter kit.  The package shipped the next day and arrived on December 3rd 2016.  Opening the package it was immediately clear it was a refurbished set:

20161213_215742

Alright, I’m sure customer support can help.  I emailed asking for either a replacement with a new product, or a partial refund.  Instead I’m offered a refund to “purchase a new one” at a most likely higher price:

reply1

I was, probably more than I should have been, rather grumpy and responded with this:

reply2

So I get this encouraging reply, maybe I’m finally getting somewhere!

reply3

Great, so I was very let down and still don’t have a satisfactory resolution to this issue.  So I replied with a rather succinct resolution request (again probably a little grumpy):

reply4

To which we come back to square one:

reply5

As posted above this has nothing to do which what I believe.  The boxes are CLEARLY labeled a refurbished and the hub came in a generic ziploc bag.  So here we are.  Nearly 2 weeks later and I still have no resolution other than refund and buy again, at a higher price and with the hope that I am shipped a new set this time.  How crappy of a resolution is that?  And should it really take 2 weeks?  If Groupon wants to actually wanted to keep customers this is not the way to do it.  I understand they operate on a tight margin but this is NOT the way to handle a problem that THEY CAUSED.

So, if some Groupon person actually reads this, I would really like a satisfactory resolution to this problem.

EDIT 20161215: Initiated a chargeback last night with CapitalOne.  They were super easy to work with and had the dispute filed within a few minutes.  All I want is the damn thing replaced with a new product.  Groupon has left me no other choice, so I’ll let them sort it out with the credit card company.  Enjoy assholes.

Open letter to Comcast and the FCC

Hello,

With the recent Comcast rollout of nationwide 1TB data caps I feel it is crucial that I submit my complaint. Data caps are a problem and without swift action will be a much larger issue in the near future limiting not only innovative uses of the Internet but the entire global flow of information.

Data caps are not only an inconvenience to those customers but are simply against net-neutrality at its core. This is nothing more than a money grab and attempt to get people to stick with the dying cable TV model. It even excludes Comcast related data from that cap!!

It unnecessarily impedes emerging video technologies such as 4k streaming while simultaneously punishing those that dare to download large games or files. It’s not even rooted in network congestion: https://www.techdirt.com/articles/20130118/17425221736/cable-industry-finally-admits-that-data-caps-have-nothing-to-do-with-congestion.shtml

For example: streaming 4k content according to Netflix uses roughly 4.7GB per hour. Doing that math that’s ~7 hours PER DAY before hitting said 1TB cap. Multiply that by 2 or 3 other members of a household and you can watch at most a few hours per day. This is assuming you do absolutely NOTHING else with that Internet connection.

The further encroachment of data caps sets a dangerous precedent that unchecked will stifle innovation and let ISPs control the flow of information into households. This is something that needs to be curbed quickly to prevent ISPs restricting the flow of information simply to benefit themselves.

I urge you to please consider restrictions or outright banning of data caps on hardline Internet connections such as cable and DSL. I further ask that you investigate data caps on cell data to determine if there is actually any legit reason they exist. T-Mobile is a great example. They allow very specific traffic to NOT count towards a data cap. This is also against net-neutrality.

Full disclosure: I’m not a Comcast customer, I am with Time Warner (now Spectrum). I do not have a data cap but average right around 2TB per month with what I consider normal usage, at least for the next generation. Data usage is only going to increase and at a rapid pace as new technologies emerge.

I’ll say it a second time, please consider a ban on data caps. This is nothing but the stifling of innovation, holding onto an archaic business model, and lining of pockets of ISP executives. What we ACTUALLY need is more innovation, more competition, and a stronger Internet presence as a country.

Signed,
Dan Bunyard

Nationwide Property and Appraisal – Customer Oriented?

To avoid any slander accusations I’m going to keep this strictly factual and hopefully steer customers away from this organization.  I’m simply here to outline the facts and show that in fact no, this company doesn’t care in the slightest about the customer.  I would also like to note that they had no concern over the timely delivery of my appraisal until I contacted them some 3 weeks after it was submitted.

This started on 11/12/2015 when my loan broker submitted for an appraisal.  The loan was an FHA and had to have a third-party appraisal to complete the process.  I was told this normally takes 7-10 days, 2 weeks at most.  This appraisal was sent to Nationwide for completion.  However they failed to give a timely appraisal and even admitted that the time-frame was unacceptable.

So after submission on 11/12 I was in contact with my lender for updates.  He had little to go on and simply told me that they were still waiting.  On 12/1/2015 I took matters into my own hands and contacted the company directly.  Initial responses were positive, and it was admitted that the timeframe given by the appraiser was unacceptable:

nw1

Things appeared to be progressing, and the did managed to refund ~half of my money.  I was content and expected that the issue was addressed and would actually get my appraisal in the next few days.  And I did…sort of….

I got my initial appraisal on 12/3/2015 however there were two issues found.  A missing handrail on the basement stairs and a leaky kitchen faucet.  Both were promptly resolved and re-inspected within days however it took an ENTIRE WEEK to get an updated report.  I did not receive my final appraisal until 12/10/2015.  On 12/9/2015 I emailed requesting a full refund and for the final report the next day (which they did deliver).  This email went unanswered:

nw2

I was met with radio silence, not a peep.  As mentioned above I did get the final report the next day however I never heard from Nationwide at all.  Over the past weeks/months I have attempted to reach them via email and phone demanding a full refund.  In every single instance I was ignored.  Not even a response saying no.  So here we are….still no resolution.  It was even claimed that somehow they applied the golden rule:

nw3

They have straight out ignored that statement.

So I leave it to you, the reader, to assess this post and come to your own conclusions.

Nearly 4 years…and all it takes is a random post on an internet forum

Rainbow Bridge
Just this side of heaven is a place called Rainbow Bridge.
When an animal dies that has been especially close to someone here, that pet goes to Rainbow Bridge. There are meadows and hills for all of our special friends so they can run and play together. There is plenty of food, water and sunshine, and our friends are warm and comfortable.
All the animals who had been ill and old are restored to health and vigor; those who were hurt or maimed are made whole and strong again, just as we remember them in our dreams of days and times gone by. The animals are happy and content, except for one small thing; they each miss someone very special to them, who had to be left behind.
They all run and play together, but the day comes when one suddenly stops and looks into the distance. His bright eyes are intent; His eager body quivers. Suddenly he begins to run from the group, flying over the green grass, his legs carrying him faster and faster.
You have been spotted, and when you and your special friend finally meet, you cling together in joyous reunion, never to be parted again. The happy kisses rain upon your face; your hands again caress the beloved head, and you look once more into the trusting eyes of your pet, so long gone from your life but never absent from your heart.
Then you cross Rainbow Bridge together….
Author unknown…

I miss your Otter.

http://www.reddit.com/r/cats/comments/1cr4re/i_lost_my_best_friend_today_his_name_was_gregory/c9jbm0k

Fuck You Chipotle!

Adventurrito, I mean seriously…did you not expect the load on your servers for this 20th anniversary challenge?  For a $445 MAX year prize this is pretty fucking worthless if I have to spend all evening trying to reach the site and send my answer.    Especially if this will continue for the duration of the challenge.  Y’all are going to spend so fucking little in prizes (and obviously the infrastructure isn’t anything to write home about) that this is actually beyond worthless.  Get your shit together or GTFO.

Impatience – An Interesting Analysis

So I was doing some data analysis today at work and stumbled upon an interesting “trend” if you can call it that.  While it’s really too early to state anything definitive as I only have 2 data sets what I found really intrigued me.  It seems that we, as a people, have gotten more impatient just in the last 2 years alone.

Some background, I work for an electric company in the Midwest   I’m sure you could figure out where but I won’t mention it in this post.  As all electric companies can attest, outages are a part of life.  There are, however, massive outages that occur from time to time.  Today I analysed 2 such mass outage events, the Ice Storm in February of 2011 and the Derecho hurricane/tropical storm in June of 2012.  I specifically analysed the call volumes we received during these two events spaced roughly a year and a half apart.

Both events lasted about 3 days meaning that from the time the first person lost power to the time the last person’s power was restored was about 72 hours in each case.  Here is where things get interesting though.  I’m going to first post some of my data then go into the analysis of it:

Ice Storm 2011:
7925 total calls
3530 unique numbers
Average 2.25 calls per unique number
Top number called 40 times

Derecho Storm 2012:
10610 total calls
3659 unique numbers
Average 2.90 calls per unique number
Top number called 80 times

The very first thing I would like to point out is the top caller’s number of calls during each event.  They were not the same person, or at least not the same number.  Calling 40 times over 3 days is just crazy, calling 80 times is nearly obsessive.  That’s more than once per hour assuming that they didn’t sleep.  If they did sleep 8 hours per night that’s nearly 1 call every 30 minutes while awake.

Additionally you will notice the average calls per number, 2.25 during the ice storm and 2.90 during the Derecho storm.  This is also shown by the calls vs. unique’s.  The increase in calls from the ice storm to Derecho was about 2600 while the increase in unique numbers was only about 100.     While this doesn’t seem like a massive jump it does show the impatience increase between the two events.  Also there were only 3 numbers that called 20+ times during the ice storm, during Derecho there were 27 numbers that called 20+ times.

I would like to again point out that this observation/analysis is not scientific in any way.  I also do not have decades worth of results to present.  I’m merely pointing out what I noticed while working with this data today, how much more impatient we have become.  Not that I wish to have another massive outage event but I will be very interested to analyse the next one after it happens to see if this is a continuing trend or a one-time thing.

Anyway that is all.  I’m probably more interested by this than anyone else will be.

Fuck you Blendon Square – Westerville Ohio – Don’t Bother!!!

So just saying…this is probably the worst complex I have lived in.  We have been here ~2.5 years; it started off quite nice but it had rapidly deteriorated during that time.  When we moved it in it was pretty laid back.  Kids playing in the “courts”, friendly neighbors, sane rules, etc.

Now it’s “nobody under 14 years old allowed outside without a parent” and all sorts of other bullshit.  I love that they preach the whole “people who leave trash lying around will be fined” but never actually do anything about it.  Same with the vehicles without a parking tag will be towed; in the 2.5 years I have lived here I have seen ONE vehicle towed and I don’t believe it had anything to do with parking in the wrong spot, I think they just needed work on their car.

It’s also awesome that the people who work in the office can’t even get the address straight.  We live at 5477 Woodvale Court West, there is also a 5477 Woodvale Court.  We get mail for them, they get mail for us, etc.  However the PEOPLE THAT WORK IN THE OFFICE delivered a “late notice” to us at “west” that was meant for the “non west” address.  Nice that they can’t even figure that out and we are supposed to?!?!

We are at the point of the neighbors being assholes also.  One blasts this super obnoxious music at all hours and the other seems to be banging hammers against the walls randomly.  I had bricks thrown at, and damage, our front door by a kid who’s mom leaves him in the “care” of his 14-year-old sister who doesn’t give a damn what he does.  This is, best I can tell, common for him but does anyone care?  Nope, not even the complex.

The air-conditioning doesn’t work worth a damn.  Running it full blast all summer just results in a $300+ monthly electric bill and an apartment that is “cool” if it’s under 80 degrees F.  Pretty sure that’s not “normal” as they claim.

Oh and the amount of dust is incredible, if you dust one day there is a good layer of dust on stuff the next day.  I have 2 air purifiers running 24/7 and even at that the pre-filters look like a dryer filter after a few weeks.  It’s insane how much crap is floating around here.

There is also a lot of mold in the basement and even in the kids room from leaking water that seems to be of little concern to them…cause you know…money first people second right?

 Also lovely that we submitted our “Notice to vacate” or whatever the fuck they call it some 2 weeks ago and were supposed to receive a set of forms to fill out but haven’t seen a damn thing.  I’m super tempted to not even give our new address (assuming we actually get something) and let them sort it out.  After the shit we have been though and the small deposit it seems worth it to never hear from them again.

Final note, this will not be published until after we leave.  That means that I’m writing it on 6/11 but it will be a few weeks until you see it.  This is by design.  Hopefully this will steer someone away from this worthless complex and save at least one person the headaches we have faced.  So basically…FUCK YOU BLENDON SQUARE!!!

 

Thanks callmeyng! (and sorry for the trouble)

There is always a lot of hate flying around the Internet and I’m sure that I’m responsible for a bit of it.  However it seems many times people don’t take the time to thank/praise a person or company for a job well done.  Well today I would like to do just that.  As my order was cancelled and a refund given this was the best way I can think to do so.  A few weeks ago I ordered one of these from Amazon fulfilled through callmeyng.  I was very excited to receive it as a replacement tank for one of my tarantula’s, Fluffy.  I had been “turking” to save up the money to get it and placed the order as soon as I had enough.  A few days later it arrived at my office (I don’t ship anything to my house, long story) but as the person that received it set it down I knew something was wrong.  After opening the packaging and pulling it out this is what greeted me:

I snapped that pic and sent it to the seller with a brief description of what I had found.  They responded at once with an apology and a statement that they would be shipping another tank and that FedEx would pick that one up the next day.  FedEx did pick up the tank and a new one arrived a few days later.  It was better packaged with more fragile stickers and wasn’t rattling so I figured I was good to go.  Opened the first box, pulled out the second box, opened it up then pulled out the tank.  I did a quick once-over and found this:

Not nearly as bad but unfortunately still not usable to me.  Sent that picture to the seller and once again they responded at once apologizing saying FedEx would pickup Friday (it was late Wednesday) but that they couldn’t afford to ship a third tank and would simply be refunding the order.  I was rather bummed since I really wanted the tank but understood their position in the matter.  However Friday came and went with no sign of FedEx so I contact again on Monday.  They said that there wasn’t a point shipping it back and that my credit would issue the following day.  Sure enough, around lunch time I got the email from Amazon that a credit had been issued in full including the shipping cost.  So basically, thanks callmeyng and sorry for causing so much trouble.  I hope that this meager post will send a least a little traffic your way to attempt to compensate for the money you no-doubt lost having me as a “customer.”  And in the end, as a seller, you are highly recommend by me and I hope that I can one day purchase something (non-breakable ;-)) from you.  Thanks again.

 

Why I like running my own site

Turns out I learned something today…something I had not expected to learn.  Running your own website may not give you “god-like” status over the Interwebs but it does give you that status for your own site.  It’s a rather…powerful feeling to be able to control what you want displayed on your site.  This is the reason I am not cut out for a position of power in our society.  That is all.

Avoid Dickey’s Barbecue in Delaware Ohio

Today was I think the 5th time I have been here since this re-opened under new management. I have tried to give it a try since the food is pretty good but after my experience today I will not be returning.

After placing our order we were informed that it would be 15-20 minutes for our fried items because they “forgot to turn on the deep fryers.” We said alright and went to sit down. The two of us were offered a drink if we would like and we both accepted to sip on while we waited.

After the 20 minutes was up we approached the register to pay and the total came to $10.50 for each of us. I looked and said well I thought you had given us the drinks. The MANAGER said that the drinks weren’t included in the meal and we would have to pay for them. I then informed him that one of the employees said we could have them while we waited.

He then went on a “rant” about how he was the only one that could make that call and that the other employee didn’t have the authorization to do that. He then, extremely grudgingly, gave us the drinks for free. This is the final event in a series of long waits and meats not being ready for lunch that pushed me not to return.